What to include

Clear details help us investigate faster. If available, include:

  • Your Android phone or tablet model.
  • Your Android version.
  • The Arrow Puzzle! version and build number shown by Android or Google Play.
  • The level number and the steps immediately before the issue.
  • Whether a hint, path guide, purchase, ad, notification, sound, or haptic setting was involved.
  • A screenshot or short screen recording that does not expose private information.
  • For a purchase issue, the product name and approximate purchase time—never send card or bank details.

Common help topics

Remove Ads not applied

Open the purchase screen and use Restore Purchases while signed in to the Google Play account that bought it. Restart the app after a successful restore.

Hints missing after purchase

Keep the app open while Google Play completes the purchase. If the balance does not update, email the product name and approximate purchase time.

Rewarded ad unavailable

Ads depend on network and provider availability. You can continue playing if one fails, but a hint is granted only after the ad is watched and the reward is confirmed.

Path guide

Tap the Path button during a level to reveal soft arrow routes. Your choice stays on for future levels until you tap it again to turn it off.

Progress or level issue

Progress is stored on your device and may be included in Android backup. Tell us the affected level before clearing app data.

Crash or frozen screen

Update the app and Android, restart the device, and try again. If it repeats, send the device model, app version, level, and a screenshot.

Notifications

Enable or disable Arrow Puzzle! notifications in Android Settings. Denying notification permission does not block the game.

Sound and haptics

Use the Settings tab in the app to toggle sound effects and haptic feedback independently.

Purchases and refunds

Purchases are processed by Google Play and synchronized with help from RevenueCat. Remove Ads can be restored when eligible. Hint packs are consumable and may not be restorable after fulfillment or use.

For a billing or refund request, start with your Google Play order history. If the issue is an in-app entitlement or hint balance, contact us so we can investigate the app side.

Progress and data

No login or demo account is required. Most game progress is local. Android's Clear storage option removes local app data; deleting local data does not delete provider records such as Google Play purchases, analytics, or support emails.

See Data Deletion & Local Storage for specific instructions and request options.

Privacy requests

For a question about analytics, advertising, diagnostics, purchases, backup, or information you sent to support, email ravi.patel20102002@gmail.com. Include enough information for us to identify the support conversation, but do not send passwords or payment details.

Google Play testing and review

Arrow Puzzle! requires no login. Authorized closed testers can install it from the Google Play testing link while signed in with an enrolled account. Core gameplay begins from the Home screen, and Privacy, Terms, and Support are available from Settings and this website.